Butler County Sheltered Workshop

Procedures for Filing a Title VI Complaint


The complaint procedures apply to the beneficiaries of Manufacturers Assistance Group’s programs, activities, and services. Any person who believes they have been discriminated against on the basis of race, color, or national origin by Manufacturers Assistance Group may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form.  Title VI complaints must be received in writing within 180 days of the alleged discriminatory complaint.

How to File a Complaint


Information on how to file a Title VI complaint is posted on our website, and in public areas of our agency. You may download the Manufacturers Assistance Group Title VI Complaint Form at magsws.com, or request a copy by writing to Manufacturers Assistance Group, 3080 Cravens Rd, Poplar Bluff, MO 63901.  Information on how to file a Title VI complaint may also be obtained by calling Jeff Arnold at (573) 785-1624.
You may file a signed, dated complaint no more than 180 days from the date of the alleged incident. The complaint should include: 
Your name, address, and telephone number
Specific, detailed information (how, when, and why) about the alleged act of discrimination.
Any other relevant information, including the names of any persons, if known, the agency should contact for clarity of the allegations.


​Please submit your complaint form to Manufacturers Assistance Group, 3080 Cravens Road, Poplar Bluff, MO 63901.
COMPLAINT ACCEPTANCE:  The Managing Director will process complaints that are completed. Once a completed Title VI Complaint Form is received, the Managing Director will review it to determine if Manufacturers Assistance Group has jurisdiction. The complainant will receive an acknowledgement letter informing them whether or not the complaint will be investigated by Manufacturers Assistance Group.
INVESTIGATIONS: Manufacturers Assistance Group will generally complete an investigation within 90 days from the receipt of a completed complaint form.  If more information is needed to resolve the case, Manufacturers Assistance Group may contact the complainant.  Unless a longer period is specified by Manufacturers Assistance Group, the complainant will have ten (10) days from the date of the letter to send requested information to the investigator assigned to the case. If the requested information is not received within that time frame the case will be closed.  Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.
After the Title VI investigator reviews the complaint, the Title VI investigator will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF).
-A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
-A letter of Finding (LOF) summarizes the allegations and provides an explanation of the corrective actions taken.

​If the complainant disagrees with Manufacturers Assistance Group’s determination, the complainant may request reconsideration by submitting the request in writing to the Title VI investigator within seven (7) days after the date of the letter of closure or letter of finding, stating with specificity the basis for the reconsideration. Manufacturers Assistance Group will notify the complainant of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, Manufacturers Assistance Group will issue a determination letter to the complainant of the reconsideration review.

If information is needed in another language, contact Jeff Arnold at Manufacturers Assistance Group, 3080 Cravens Road, Poplar Bluff, MO 63901, or at (573) 785-1624.


A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.